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During these unprecedented times, we want you to know that we are committed to continuing to do what’s best for you and your team, and the entire community of private dental practices that we serve, as well as for our employees.

We are monitoring this quickly changing situation and working closely with our manufacturer partners to continue to serve you. Unfortunately, due to global demand for PPE and other infection control supplies, orders for these supplies will not be guaranteed for delivery and are subject to backorder status, allocation of amounts and/or cancellation. Orders placed cannot be cancelled or returned.

Due to the COVID-19 pandemic, as a precaution, Goetze Dental corporate and branch offices will be open Monday through Thursday from 8 a.m. to 5 p.m.  Our Customer Service Team will be available for calls during those hours.

We have compiled additional resources and information relevant to the dental community at www.goetzedental.com/covid19.

COVID19

We are living in an extraordinary time. As we continue to monitor the COVID-19 pandemic, we stand united with you, the private dental practice and your commitment to providing extraordinary patient care.

We are doing everything possible as a company to protect the health and well-being of each of our employees and to continue to support you. We understand you must take your own steps to protect yourselves, your families, your team and your patients, and we are committed to helping.

We have instructed all Goetze employees who have direct contact with you or your team to take a few cautionary steps before engaging in the traditional manner.  These include:

  • Be in tune with their own health and the health of those around them
  • If they feel they have been exposed to COVID-19, or have been in close proximity with someone who is COVID-19 positive, or if they themselves are exhibiting symptoms related to the virus, we advise them to immediately seek medical advice, and refrain from any contact whatsoever with any of our employees or customers for 14 days, or until they have clearance from their medical provider
  • We are encouraging all of our employees to actively monitor their temperatures before interacting with other employees or clients
  • We ask that each of them check in with you, or someone on your team, to determine your level of comfort with their presence in your office as this situation unfolds.
  • We are encouraging our sales professionals to use technology, including video conferencing calls, text messaging and email wherever possible to continue to serve the needs of you and your practice
  • As passionate and caring members of the healthcare community, we are coming together now as a community of citizens, all with the single purpose of managing through the effects of COVID-19.

As it relates to supply chain disruption caused by COVID-19, we are working closely with our manufacturing partners to provide a fair and consistent allocation to current customers on those products impacted. That includes, but is not limited to masks, gloves and other PPE and Infection Control items. If you have specific questions about an order, please contact your Goetze Dental Private Practice Specialist.

Quick Link Resources for Dental Practices

American Dental Association

Centers for Disease Control and Prevention/CDC COVID-19 Updates

Centers for Disease Control and Prevention/CDC Interim Infection Prevention and Control Recommendations

CDC Reporting Protocols for COVID-19

WHO: Coronavirus disease 2019

OSHA Control and Prevention Resources

OSHA Guide: Preparing Workplaces for COVID-19

Colorado Dental Association

Iowa Dental Association

Illinois Dental Association

Kansas Dental Association

Missouri Dental Association

Nebraska Dental Association

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