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During these unprecedented times, we are committed to continuing to do what’s best for you and your team, and the entire community of private dental practices we serve, as well as for our employees.

We are monitoring this quickly changing situation and working closely with our manufacturer partners to continue to serve you. Unfortunately, due to global demand for PPE and other infection control supplies, orders for these supplies will not be guaranteed for delivery and are subject to backorder status, allocation of amounts and/or cancellation. Orders placed for PPE and infection control supplies cannot be cancelled or returned.

We have compiled additional resources and information relevant to the dental community at www.goetzedental.com/covid19. We update this site as new information becomes available.

Welcome to Goetze HelpDesk Support

Please use the following options to submit your technical support request.

Phone Support

For immediate assistance, please call
800.692.0804, option 7

Request A Call Back

Submit your contact information and a description of the issue, and we will contact you.

Have a Connection Code?

Chat with our online agents who are ready to assist you.

Not Currently Enrolled in HelpDesk Services?

Customers not currently enrolled in HelpDesk Services may submit a ticket below to request remote support but will be charged an incident fee.

Remote Support

Support Agreement Required

In order to best serve you, we now require a Support Agreement. If you have a Support Agreement, submit a ticket detailing the type of support you need. 

If you have not completed a Support Agreement, submit a ticket and an agreement will be sent to you. Offices without a Support Agreement will be charged an incident fee. 

Your HelpDesk Agent will explain your options.

Need Help?

Submit a support ticket here.

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